Comments on: Bacson http://www.thisisframingham.com/bacson Life in the 'ham Thu, 17 May 2012 16:04:22 +0000 http://wordpress.org/?v=2.2.1 By: Slade Germain http://www.thisisframingham.com/bacson#comment-13025 Slade Germain Sun, 03 Jan 2010 20:43:54 +0000 http://www.thisisframingham.com/bacson#comment-13025 I have done business with them in the past and always did great work. Disapointing to hear they have a unruly employee in the mix. Hopefully they can improve on this, either way I will continue to go here as they have been great to me and my partner. I have done business with them in the past and always did great work. Disapointing to hear they have a unruly employee in the mix. Hopefully they can improve on this, either way I will continue to go here as they have been great to me and my partner.

]]> By: Brett http://www.thisisframingham.com/bacson#comment-13017 Brett Thu, 31 Dec 2009 22:10:50 +0000 http://www.thisisframingham.com/bacson#comment-13017 See if you can talk to the owner Michelle. If he/she gives you the same line as the person answering the phone, they don't deserve to stay in business. They've probably lost exponentially more than $20 just by the bad publicity they're getting here. To be fair, the owner may not know their employee is treating customers this way. By letting them know you're doing them a big favor. They can either take corrective steps with the employee or get rid of her. As a manager in the corporate world I would be glad, although disappointed in my employee, that a customer let me know what was going on. If you don't know about a problem you can't fix it. See if you can talk to the owner Michelle. If he/she gives you the same line as the person answering the phone, they don’t deserve to stay in business. They’ve probably lost exponentially more than $20 just by the bad publicity they’re getting here.

To be fair, the owner may not know their employee is treating customers this way. By letting them know you’re doing them a big favor. They can either take corrective steps with the employee or get rid of her.

As a manager in the corporate world I would be glad, although disappointed in my employee, that a customer let me know what was going on. If you don’t know about a problem you can’t fix it.

]]> By: Bob P http://www.thisisframingham.com/bacson#comment-13015 Bob P Thu, 31 Dec 2009 18:42:42 +0000 http://www.thisisframingham.com/bacson#comment-13015 From Bacson's website: "... we will do whatever it takes to make you happy. After all, if you’re not happy, we’re not happy. " Seems like you need to get past the overwhelmed and underqualified phone person. As others mentioned, I'd go in, or maybe try email: cad@bacson.com From Bacson’s website:
“… we will do whatever it takes to make you happy. After all, if you’re not happy, we’re not happy. ”

Seems like you need to get past the overwhelmed and underqualified phone person. As others mentioned, I’d go in, or maybe try email: cad@bacson.com

]]> By: Hayduke http://www.thisisframingham.com/bacson#comment-13006 Hayduke Tue, 29 Dec 2009 20:57:17 +0000 http://www.thisisframingham.com/bacson#comment-13006 Take them to small claims court. You have the added bonus of making them take time away from the business they are too busy to run. Hah! -Hayduke Take them to small claims court. You have the added bonus of making them take time away from the business they are too busy to run. Hah!

-Hayduke

]]> By: Mac http://www.thisisframingham.com/bacson#comment-13005 Mac Tue, 29 Dec 2009 20:30:03 +0000 http://www.thisisframingham.com/bacson#comment-13005 Hi Michelle, I agree with an earlier poster, it's time to show up in person with both check copies in hand. No point in getting nasty, but twenty bucks is twenty bucks. The way you were treated, you better get over there before they hang the "Going Out of Business" sign in the window. Hi Michelle,

I agree with an earlier poster, it’s time to show up in person with both check copies in hand. No point in getting nasty, but twenty bucks is twenty bucks. The way you were treated, you better get over there before they hang the “Going Out of Business” sign in the window.

]]> By: Tim http://www.thisisframingham.com/bacson#comment-13003 Tim Tue, 29 Dec 2009 04:53:23 +0000 http://www.thisisframingham.com/bacson#comment-13003 There is a good priniting place in Ashland, in the plaza with Townhouse Pizza, across from the Mobil Station. I forget the exact name of it but it is something like "Impressions of Metrowest" I dealt with them once and they went above and beyond. There is a good priniting place in Ashland, in the plaza with Townhouse Pizza, across from the Mobil Station. I forget the exact name of it but it is something like “Impressions of Metrowest” I dealt with them once and they went above and beyond.

]]> By: Sandra S. http://www.thisisframingham.com/bacson#comment-13002 Sandra S. Mon, 28 Dec 2009 20:53:03 +0000 http://www.thisisframingham.com/bacson#comment-13002 That's awful. If I were in your shoes, my next step would be to show up there in person. I have a feeling if you wait for them to get back to you "eventually," you'll never hear from them. That’s awful. If I were in your shoes, my next step would be to show up there in person. I have a feeling if you wait for them to get back to you “eventually,” you’ll never hear from them.

]]> By: Deb S. http://www.thisisframingham.com/bacson#comment-13001 Deb S. Mon, 28 Dec 2009 20:13:31 +0000 http://www.thisisframingham.com/bacson#comment-13001 I've come accross the exact same behaviors you've desribed in other businesses. It's so frustrating because you get the big attitude the minute you connect with the business, they do cause you to feel as though your bothering them and it concerns me that they may hire young kids that haven't been trained on how to treat customers and it leaves a bad taste in your mouth. I’ve come accross the exact same behaviors you’ve desribed in other businesses. It’s so frustrating because you get the big attitude the minute you connect with the business, they do cause you to feel as though your bothering them and it concerns me that they may hire young kids that haven’t been trained on how to treat customers and it leaves a bad taste in your mouth.

]]> By: CherG http://www.thisisframingham.com/bacson#comment-13000 CherG Mon, 28 Dec 2009 20:02:44 +0000 http://www.thisisframingham.com/bacson#comment-13000 thank you for sharing your experience. I usually stick with well-known places like Kinko's for anything like that. I find that with the smaller places they just don't have the resources to have designated people to resolve issues that sometimes arise. the woman answering the phone probably was just brushing you off because she didn't know how to resolve the issue and was embarrassed to ask for assistance from her boss/owner. thank you for sharing your experience. I usually stick with well-known places like Kinko’s for anything like that. I find that with the smaller places they just don’t have the resources to have designated people to resolve issues that sometimes arise. the woman answering the phone probably was just brushing you off because she didn’t know how to resolve the issue and was embarrassed to ask for assistance from her boss/owner.

]]> By: Adam http://www.thisisframingham.com/bacson#comment-12999 Adam Mon, 28 Dec 2009 19:37:14 +0000 http://www.thisisframingham.com/bacson#comment-12999 Thanks for letting us know. That will be a business I will never support. That is simply unacceptable customer relations. Thanks for letting us know. That will be a business I will never support. That is simply unacceptable customer relations.

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