This Is Framingham

This Is Framingham
Life in the ‘ham

Good Feet

June 21st, 2012


Last November I developed plantar fasciitis, you should be so lucky if you never had it or even had a reason to hear of it.  I asked a podiatrist while I was training for the Boston Marathon  if it’s okay to still run and he said yes, while it’s not damaging, it’s just uncomfortable, he suggested having surgery that snips the tendon that runs along the bottom of your foot and releases the strain.  Sounded a little drastic so passed and  I tried acupuncture, which some people swear by and I found to be a total waste of money (as is the strassburg sock– for me anyway).
I’ve been stretching and rolling my feet which helps but it’s not completely gone. Some days are worse than others so when my sister heard of “Good Feet” near her in Oregon she said they have stores in MA and they’re supposed to have something that cures PF.  Sounded great so I went to check it out.
It’s a small store at 497 Worcester Rd.  I was greeted by an older lady who was cheery enough and eager to show me how amazing their three step system was.  They are three different levels of arc support, one you wear while you run, one while you walk and one in slippers around the house.  She had me put the first kind in asked me to walk around and asked me if the pain was gone.  I didn’t want to be difficult but I didn’t notice a difference.  She said to keep walking – still nothing and she said that’s unusual.  So we tried another kind, same thing.  after a couple of minutes it was slightly better but it gets better on it’s own anyway so I couldn’t tell if it was from the insoles.  Third, same thing.
Then she had me try these sneakers they sell there that have springs in the soles.  They were just ok to walk in and there was no way I’d run in them.
After a while she explained the system and basically these non-customized pieces of plastic are $289 each, actually I think the ones for slippers are in the low $200’s.  With prices like that I asked what their refund policy was and she said if I don’t like them I could get store credit(?)  I said if they’re not working for me I wouldn’t want store credit and she said I could put them towards the shoes.  I said I didn’t like how the shoes felt and wouldn’t want those. And then it was so weird, she said “Well we have a store in Newton that makes custom men’s shoes”. I looked at her and said “but…I’m not a man” and she just shrugged her shoulders and said “well we can’t take back used products that have been in your shoes”.
I don’t know, you’d think if these things are so super-awesome they’d stand by the product and give you a refund, especially for what they charge.  So that was the deal breaker for me.  I know some people must like them because they have stores all over the country but I wasn’t ready to say goodbye to about $800 without being able to get a refund.
If anyone has had a good experience with these products (or anything else for PF) I’d love to hear it.

23 Comments »

  1. Get some Super Feet insoles at REI, around $35, but worth every cent. PF is awful!!!!

    Comment by Lisa June 21, 2012 @ 7:01 pm

  2. Michelle,
    sorry to hear about the PF. I had it as well. It was about eleven years ago. It was quite painful but it’s gone now.

    The podiatrist you consulted shouldn’t be trusted. To think that he suggested cutting the tendon as a first option is sick. That is an option but a rather severe one.

    Back in 2001 I developed PF with a heel spur. They pretty much go together. I went to see Dr. Phil Lukoff in Natick. He took care of me. He gave me a shot of cortisone in my foot for short term pain/inflammation management.

    He then fitted me for a custom made for me orthotic. I wore it for about two years and my PF is gone. I no longer wear the orthotic and I am PF free.

    Hope this helps and thanks for an awesome Framingham blog!

    Comment by steve June 21, 2012 @ 8:55 pm

  3. Thanks Lisa! I have heard good things about Super Feet but never got around to trying them (I’ve tried so many insoles) That’s helpful to know they work fr you. I will give them a try since it’s definitely cheaper than Good Feet.

    Steve, I should correct myself, the podiatrist did give me a cortisone shot that didn’t do much and then suggested the surgery because of the time table of Boston and to be able to run it PF free. Still kind of drastic, I was *this* close to going ahead with the surgery, had my appointment and everything but chickened out a week before.
    Thanks for sharing your experience!

    Comment by michelle June 21, 2012 @ 10:00 pm

  4. It’s the same for many different products which cannot be resold. They lose that money if they cannot sell the product. It sucks they didn’t have a solution that worked for you. Just don’t buy it then. I don’t think they should lose business or get a bad mark. They were upfront about their return policy, they explained to you why it’s like that. They would go out of business otherwise.

    Comment by Gary June 22, 2012 @ 8:13 am

  5. Again, this is a personal blog, im just sharing my personal experience. As I said, they did tell me the return policy and I didn’t like it so I didn’t buy the product. There are other companies that take used items they cannot re-sell back but this happens to not be one of them.
    I don’t think they’ll lose business because of my post, I didnt tell anyone not to go there, I just share information I get from going to places and people can decide on thier own if they want to check it out. That’s great if these things actually work but I just can’t afford to find out if they don’t.

    Comment by michelle June 22, 2012 @ 9:25 am

  6. Hi Michelle, have you tried taping your feet/foot with kinesio tape? I know someone who had success in keeping the pain in check while the PF healed itself. I’ve got a got physical therapist in Cambridge that can help, but I know it’s far from Framingham.

    Comment by Scott June 22, 2012 @ 9:25 am

  7. Hi Scott,
    No I haven’t tried the tape, but I’ll put it on my list of things to try before going to a PT since that can get expensive. Will definitely look into the tape though, thanks!

    Comment by michelle June 22, 2012 @ 8:48 pm

  8. I hope the Super Feet provide some relief. I was facing $$$ orthotic costs, and my MIL mentioned these things to me so I bought a pair on a whim (for less than $40 it was worth the try). I was walking just great again, though I did spend a summer without wearing sandals 🙁 They are still my go to product anytime I’m experiencing foot pain. I never heard about plantar fasciatis until I got it, but since then, I keep hearing of others getting it. Best wishes!

    Comment by Lisa June 25, 2012 @ 4:37 pm

  9. Hi,

    I’m a former Framingham resident resident who checks into your blog from time to time.

    I had plantar fasciitis this fall/winter, I suspect as a result of wearing cheap, flat (ballerina) shoes. Weight gain and aging also comes into it.

    I got some good quality clogs, limited my walking and any exercise that placed stress on my feet, such as running in place. After several months, the problem is gone.

    Comment by Cynthia June 26, 2012 @ 3:01 pm

  10. I have to agree with Scott, but there is a skilled technique in using kinesio tape. Vaguely, it usually entails taping your Achilles tendon either medically or laterally to relieve the pain. A good PT can also analyze how you are running or walking and see if that is causing the problem and teach you how to solve it.

    Comment by Don June 26, 2012 @ 4:49 pm

  11. I second Lisa’s recommendation for Super Feet found at REI! I’ve been using them for years and they’re great, also a much easier solution than surgery or expensive shoes/inserts. Dr. Adams on Union Ave recommended them to me over 15 years ago (don’t think he’s there anymore).

    Comment by Charlie June 29, 2012 @ 5:25 pm

  12. Super Feet are the best! My PF was so bad I needed 2 shots in one foot in a short period of time and its been almost 2 years wearing super feet and no problems. Good luck with yours!

    Comment by mcicir July 3, 2012 @ 12:48 am

  13. I have developed all kinds of feet problems in the past couple years including PF. I go to Drs. Wascavage & Bergman at Metrowest Podiatry. Dr. Wascavage sent me to REI to get their insoles (under $40) before we discussed surgery to see if they worked. And they did. They were great. And much more affordable.

    Comment by Susie July 11, 2012 @ 2:07 pm

  14. Hi Michelle,
    I feel your pain! I just got rid of plantar fasciitis which I developed 1 year ago. I tried all kinds of special shoes, orthotics, etc. What worked for me was what my Primary Care Physician suggested (I went to him LAST, of course). I took 2 Aleve per day for about 3 months and it is now completely gone. (PF is a problem of inflammation primarily, which naproxen can bring down.) I can wear any shoes or go barefoot, plus it is now pain-free to step out of bed in the morning. That first step used to be quite painful for reasons which I do not understand. Best of luck to you and thank you for your wonderful website.

    Comment by Anita July 11, 2012 @ 5:22 pm

  15. I tried everything then i went to Walgreens and tried an insert for PF and it worked !! I bought several of these and the PF is gone !!!! They were 7.99 each !!!

    Comment by FRANK g August 3, 2012 @ 12:56 pm

  16. I got good results with Dr Scholls arch support inserts from CVS or Walgreens or some place similar. Good to try first before drugs I would think.

    Comment by Mary Ellen August 9, 2012 @ 11:35 am

  17. Hi Michelle,
    I read your review with interet. I have never been to good Feet but it is nice to know what products they have.
    I too suffered from plantar fascitis, and found rest, ice elevations and TAPING my feet in a very precise way that the podiatrist did helped TREMENDOUSLY. if you would like, feel free to contact me and i can show you how to do this, if they haven’t done it for you already. I know it has been a while since you posted about this. so hopefully you have found relief. The other thing I tried was magnetic insoles. I used to wake up in the middle of the night with my feet all cramped and painful. These were also a big help, I order them online from Dr Bakst magnetics. They are not very expensive.They do not, however, offer any exra arch support. You will have to find the right shoes for you for that. New balance has a good reputation for having good arch support. They are ok for me.
    I wish you the best of luck. I had a long battle with plantar fascitis and it took a while for it to get better. But it did get better. Hope this helps you a bit.

    Comment by kim August 19, 2012 @ 10:26 am

  18. They sucked me into the only one of the supports which 3 days later I went back and told them my pain was worse. They tried to get me into those horribly ugly and uncomfortable sneakers. I said I wanted my money back. “Not our policy” After constant calling and hounding I made them get me the owner/manager. After long conversations, I finally was able to get my money back with a &20. restocking fee which is ludicris if they can’t resell worn items. Never would I recommend them!!!

    Comment by sue September 12, 2012 @ 4:54 pm

  19. Good Feet is a scam. Glad you spotted it. I didn’t as they came highly recommended. Central MA PT in Boylston, MA saved me. PF is all about tightness in the calf. Loosen the calves and change your running style (forward lean described in “The Chi of Running” or in the manner barefoot runners run).

    Comment by Ben September 21, 2012 @ 2:01 pm

  20. I moved out of Framingham in January so haven’t checked this blog in a while, but I ran across this post… I hope your PF is much better. I also suffered from it the winter before last and I was MISERABLE for months. I almost tried Good Feet but after reading reviews online about how scammy and expensive it was I ended up picking up some Super Feet and it helped a ton.

    The super feet insoles combined with icing the bottoms of my feet, doing stretches, and getting ultrasound therapy once a week did wonders. Hope you are feeling better by now!

    Comment by Caitlin November 27, 2012 @ 7:38 pm

  21. Waste of money and bullshit. I can’t believe I spent $320 on these. I am fuming!!! Glad to know someone else thinks that these are a scam. Wish I knew this before I bought them.

    Comment by Rayne January 2, 2013 @ 9:46 pm

  22. My podiatrist told me to stay away from The Good Feet Store. He said they are a scam. I have good days and not so good days with my feet. Try stretching them more and less walking and better shoes/support. Better to “Google” how to get rid of it then to waste money at this place!

    Comment by M July 8, 2013 @ 3:19 am

  23. Wish I would have read your post first and I will now always ask what the refund policy.

    Out of compassion for my daughters feet, I sprung for the 3 set deal. Buyers remorse quickly set in for both of us. She was worried that she would not wear them all the time and I was shocked that I had spent almost a $1,000. The next day we went to return them. That went pretty well, I expected a little reselling. Then the time for getting my money back. Was told I would be receiving a check in 10-14 days. The time has passed and I called them and was told it would take 30 days. They say they have no control and cannot credit peoples credit cards. Bull crap! Very unethical. I will never do business or recommend Good Feet because they are Bad People.

    Comment by Karie September 8, 2013 @ 4:20 pm

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