Framed in Time
January 22nd, 2010
I was looking to get my awesome Jordan Marsh print framed and I didn’t really want to go to AC Moore or Michael’s because there is something weird to me about always offering 50% off framing, they don’t do their work in-house and I like to use local businesses. I’ve never had anything framed before and some people recommended Framed in Time in Saxonville so I thought I’d check them out.
When you walk in, you can see there are a ton of options for frames.
Right from the start, the girl behind the counter was so incredibly nice and helpful when I explained what I was looking for and the budget I was working with. She picked out a few suggestions based on the colors of the print and the thickness of the frame that would be needed due to the larger amount of glass that would be need as this was a larger poster rather than a small desk top item I was looking to frame.
I picked a light wood frame even though the interior of our house has dark wood trim, I thought the light wood went well with the print. I went to pick it up today and when I saw the finished product I realized I made a mistake and I just knew Ethan wasn’t going to like it in the house.
As much as I hated to do it, I asked the guy “So….what if I needed this re-framed? How much would that cost?” and instead of rolling his eyes or sighing, which I was afraid he would do, he said “Oh, if you pick a frame that’s in the same price range, there’s no charge at all”. I told him I was so sorry but now that I’m looking at it I just know my husband won’t like this and I guess I’m not crazy about it either.
The guy said no problem at all and that it’s big enough that he can cut it up to use for something else and that infact he just got a new frame in this price range that is the same thing but in a walnut color. He brought out the frame sample and it was perfect.
It was so nice of him to not only to be so accommodating to me changing my mind after the frame was done, but he didn’t try to up-sell me on a more expensive frame and he was really nice!
I know we’ll be happy with the new frame and I’m so glad I went here. Such a nice small business in town, they get to be filed in the “yay” category of the blog!
Check out their site for more info: http://www.framedintime.com
It’s great to know how they handled it when you realized you didn’t like the finished product. With Corners gone, we used Framed in Time for the first time last year, and they did a great job, although it was not as inexpensive as I had hoped. Your experience is reassuring, though, and makes it more likely that I’ll go back there next time I need something framed.
Comment by Andrea — January 22, 2010 @ 10:49 pm
I have to agree, Framed In Time is VERY customer-oriented. I brought a newspaper clipping there to have it matted last Saturday. It turns out, I cut the edge of the article too close so when it was matted, it cut off some of the wording. My fault, but graciously - the owner agreed to re-mat and re-cut the 3 openings for a small additional price when I brought him the actual paper. They cut out the article themselves, and I picked up the finished product yesterday. What an eye-popping present. Awesome! Great, quality work, reasonable pricing. We would go back.
Comment by Lisa S. — January 23, 2010 @ 11:20 am
Framed in Time is customer and community oriented. Not only do they do fantastic framing, they have a wonderful gallery where artisans sell their works. It’s always a pleasure to shop at Framed in Time.
Comment by ptcakes — January 25, 2010 @ 5:36 am
I’ve gotten work done here and have been extremely pleased!! Great local shop, excellent service!!!
Comment by Framing a pig — January 25, 2010 @ 11:51 am
I concur with all the positive reviews. Some of the people that work there came from “Frame King” and have been the business for 20+ years. I had a couple of pieces framed by them last spring, and we always get compliments about them. A very nice addition to Pinefield as well.
Comment by Eric — January 26, 2010 @ 9:12 am
My wife and I have done all of our framing there recently, and love it. They are INCREDIBLY helpful, and one of those businesses that takes the right attitude towards handling customers and taking pride in their work.
Comment by Adam — January 31, 2010 @ 11:45 am
I completely agree with what has been posted previously. I have had several pieces done a Framed in Time and recommend them highly! Top customer service, quality and the prices are incredible! Do not hesitate - if you have something to be done, go directly to Framed in Time and don’t waste time elsewehere.
Comment by Joe N — February 1, 2010 @ 11:55 am